WHEN YOU PLACE AN ORDER YOU ARE ACCEPTING AND AGREEING TO ALL OUR POLICIES POSTED HERE
IF YOU DO NOT AGREE HIT THE CANCEL BUTTON NOT THE PLACE ORDER BUTTON DURING CHECK OUT
Shipping Information: $50 MINIMUM ORDER FOR FREE SHIPPING , $20 FLAT RATE SHIPPING FOR ORDERS UNDER $50.
WARNING - NEVER REFUSE ANY ORDER FOR ANY REASON AS YOU WILL BE CHARGED SHIPPING BOTH WAYS (SEE BELOW)*
DELIVERY - IT IS IMPORTANT THAT YOU BE HOME TO ACCEPT THE UPS DELIVERY. IF UPS LEAVES THE PACKAGE OUTSIDE, WE ARE NOT RESPONSIBLE IF IT IS STOLEN OR DAMAGED BY HEAT OR COLD. IF YOU WORK ALL DAY, YOU CAN USE THE 'SHIP TO' OPTION AND HAVE IT SENT TO YOUR WORK PLACE. IF UPS ATTEMPTS DELIVERY AND DOES NOT LEAVE IT, YOU ARE REQUIRED TO PICK IT UP AT THEIR LOCATION. IF YOU DO NOT, IT WILL BE RETURNED TO US AND YOUR REFUND WILL BE LESS SHIPPING BOTH WAYS.
Ground Shipping is free on all orders over $50 but is limited to normal delivery charges. Areas like Utah and other remote areas have very high shipping rates, Should the rates be excessive on your order (which is rare) we will contact you. We will check both UPS & USPS for the best rates and will select the carrier we feel is best for your area.
Expedited shipping options are not available.
Refund, Returns and Cancelation Policies:
ORDERS CANNOT BE CANCELED OR CHANGED ONCE PLACED
YOU HAVE 30 DAYS FROM RECEIPT OF ORDER TO RETURN TO US.
IF YOUR ORDER RECEIVED FREE SHIPPING AND YOU RETURN IT FOR ANY REASON, REFUSE IT FOR ANY REASON OR DO NOT PICK IT UP AT UPS IF REQUIRED BY UPS, YOUR REFUND WILL BE LESS THE POSTED SHIPPING AND RETURN SHIPPING IS AT YOUR EXPENSE.
WE DO NOT ISSUE CREDIT FOR BROKEN OR MELTED CANDY AND IT MAY NOT BE RETURNED
ALL ITEMS RETURNED MUST BE VIA UPS AND INSURED AS WE DO NOT CREDIT FOR ANY MERCHANDISE DAMAGED UPON OUR RECEIPT. IN THIS CASE, NO CREDIT WILL BE ISSUED AND YOU MUST FILE A CLAIM WITH UPS.
NOTE: If you live in a HOT state and the weather is over 90 degrees, you should request 3 day select service to avoid heat damage to your candles. Heat related damage is not covered by UPS insurance and is NOT our responsibility.
NEVER ORDER CANDY IN HOT WEATHER AS WE DO NOT CREDIT OR ACCEPT RETURNS ON MELTED OR BROKEN CANDY. IF YOU ORDER, WE WILL SHIP BUT YOU ACCEPT ALL RESPONSIBILITY
BY PLACING AN ORDER WITH US, YOU ARE ACCEPTING THESE TERMS OF SALE
Frequently Asked Questions:
ORDERS CANNOT BE CHANGED OR CANCELED ONCE PLACED.
WE DO NOT SHIP OUTSIDE THE USA
WE DO NOT OFFER CATALOGS
WE DO NOT ACCEPT PHONE ORDERS
WE DO NOT ACCEPT MAIL ORDERS