HAND MADE CANDLES SINCE 1995 - HOME OF CANDYLAND SINCE 2010 FREE SHIPPING ON ORDERS $50 OR MORE

Returns - you can return anything purchased online except candy which is melted or broken. We suggest you contact us by email (click link above at top of page) with any questions before you order as returns will have our shipping cost deducted from your refund. Combine this with your return shipping cost (your responsibility ) your refund may be very minimal.

All returns MUST be sent by UPS ONLY. DO NOT return by USPS as our experience is the damage is excessive and they leave everything at our mailbox which is on a busy highway, Many packages left have been stolen. UPS delivers inside our facility and is much safer and the return is usually in good shape.

All returns must be within 30 days of receipt

DAMAGES - Never refuse a package for any reason as you will have actual shipping fees both ways deducted from your refund. If you suspect damages to jar candles or other non candy items, accept the package and notify us by email within 48 hours of receipt. Pictures will be required as we will file a claim against UPS for the damaged items. We need pictures of the box outside and inside with merchandise in it as well as the damaged item. This is to prove to UPS it arrived damaged and not damaged after delivery, Your help is greatly appreciated in this matter!